Customer Service and the Curse of Fundamental Attribution Error

This is the title of a concise article on fundamental attribution error at the SDM Advisory Group.

It is simplistic to say that people should avoid dispositional judgments. Dispositional judgments are largely hardwired into our thinking. However, if one is aware of these factors and understand that these thoughts are normal, they can be made aware of their snap judgments and keep an open mind for just a bit longer.